We love designing pretty little outfits for your precious little babies. It wouldn’t be a stretch to say we are at our most content surrounded by kids and craft supplies- with our own pens in hand and sketch books opened. So it shouldn’t come as a surprise that running our business is our least favorite part of owning our business!
There is nothing worse than the feeling that we’ve let one of our customers down- but unfortunately- treading the murky waters of international trade can leave the door wide open to do just that. As with any manufacturing company, large or small, we are at the mercy of our production teams who turn our pen & paper designs into beautiful, quality products. These teams promise completed items by a certain date and we, in turn, take a leap of faith (all the while praying they’ll meet their deadlines). We then offer these items to our loyal fans as a pre-order. A pre-order is advantageous to our company because it enables us to purchase in larger quantities. It is advantageous to the customer because it effectively reserves his or her desired size and guarantees access to all of our designs. Without pre-orders, small companies must purchase lower quantities in each size (meaning fans will have have to act fast to get the outfits they want- and even then it will be too late for many).
So why would we stop having pre-orders? The answer is simple: sanity. We are perfectionists about our business. We pay extra attention to the details. We want our clothes to be lovely. And most importantly, we want our customers to be happy. So, when situations arise that are beyond our control (when international shipping takes longer than expected OR customs holds a package for 2 weeks OR our production team falls behind) we take it very personally. These small delays happen to EVERY clothing manufacturer, and for most companies they are accepted as a part of business. For us, they are all-consuming. We can’t fully focus on our families or our homes. Our minds become consumed by deadlines and the possibility of disappointed customers. We can’t sleep. We email and call our international counterparts at 2 am. It is physically and emotionally draining- not to mention costly (we recognize the “buck stops here” and are willing to refund pre-orders that run significantly behind, regardless of our lack of control over the situation). So, we’ve decided it will be better for us (for now) to order fewer items that arrive whenever they arrive and can be shipped as soon as they are sold… no one to disappoint (unless you’re the fan who doesn’t get the size you want!)…
Having said ALL of that, we DO realize there are some customers who just want the product! If you’re less concerned about WHEN you receive an item, and you’ve come to trust our company, we want to invite you to join our Preferred Pre-Order Program. While we will no longer offer widespread pre-sales, our preferred pre-order members will still be offered the opportunity to order in advance, ensuring their sizes and guaranteeing their orders. However, we will provide only a general date of arrival and we will not offer refunds if a product is running several weeks behind. Pre-sales will become strictly a service offered to our most loyal fans who would be greatly disappointed to miss out on their favorite new designs. More details on the Preferred Pre-Order Program to come very soon.
Whew! Sorry about the long-winded explanation. We really like to explain (and over-explain!) our decisions to our fabulous fans (and we really do have the best customers out there).
Thank you all so much for your support and for loving our designs as much as we love designing them!
Sarah and Shannon